Shipping policy

Shipping Policy

Thank you for choosing our candles! We aim to ensure your order reaches you promptly and in perfect condition. Please review our shipping policy below:

Processing Time:

• Orders are processed within 7 business days. As our candles are made to order, please allow additional time for production.
• You will receive a notification once your order has been shipped.

Shipping Rates and Methods:

• We offer [standard] shipping.
• Shipping rates are calculated based on the weight of your order and your delivery location.
• Please note that shipping costs are non-refundable.

Delivery Time:

• Estimated delivery times are 3 to 5 business days from the date of shipment.
• Delays due to factors such as weather, holidays, or carrier issues are beyond our control.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment.

Incorrect or Incomplete Addresses:

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping charges to reship the order.

International Shipping:

• We currently do not offer international shipping. For more information on international orders, please contact us at info@fiveelementalcandles.com

If you have any questions or concerns regarding your shipment, please reach out to us.

Thank you for your patience and understanding!